Support - BLOX

Heb je vragen of suggesties over je BLOX Software? Of ervaar je technische problemen?

Is de onderstaande informatie onduidelijk, of kun je niet vinden wat je zoekt? Neem dan contact op met onze supportafdeling via telefoon op 050 89 57 02 of per e-mail op support@blox-software.be.

Waar kunnen we je mee helpen?

Een nieuwe functie of verbetering suggereren

Verplichte velden zijn aangeduid met een asterisk

{"xsrfToken":"7b3f50bd1883629eed526a1430545c4b7ed1c4d5_lout","branding":{"id":"5","key":"bloxsup","name":"Support - BLOX","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00393b","headerLinkHoverBGColor":"#00393b","headerBadgeColor":"#00393b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5ed3e54c-7e95-446b-8a9b-d8ae124c95ea/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODU4ZWYyOS00M2UwLTQxODItYTI3Mi0zZDZlNGU4ZjBiOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlZDNlNTRjLTdlOTUtNDQ2Yi04YTliLWQ4YWUxMjRjOTVlYSI6WyJyZWFkIl19LCJleHAiOjE3NTIxMDM1NjQsIm5iZiI6MTc1MjEwMjk2NH0.CQjtjhZOMDgGTq_hOcvle0OM3TYr_q3TBpuNTz4IQKU&client=9858ef29-43e0-4182-a272-3d6e4e8f0b8a&mode=fit","logoId":"5ed3e54c-7e95-446b-8a9b-d8ae124c95ea","isLogoAvailable":true,"helpCenterTitle":"Welkom op onze helpdesk","sharedPortalName":"Help center","userInitialAnnouncementHeader":"Klik hieronder op de vraagstelling die het best past bij jouw probleem.","userInitialAnnouncementMessageWiki":"Is onderstaande onduidelijk of vind je niet wat je zoekt? Bel dan naar 050 73 40 01 of mail naar <a href=\"mailto:support@codekick.be\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">support@codekick.be</a>","translations":{"nl-NL":{"helpCenterTitle":"Welkom op onze helpdesk","sharedPortalName":"Help center","announcementHeader":"Klik hieronder op de vraagstelling die het best past bij jouw probleem.","announcementMessage":"Is onderstaande onduidelijk of vind je niet wat je zoekt? Bel dan naar 050 73 40 01 of mail naar [support@codekick.be|mailto:support@codekick.be]","localeDisplayName":"Nederlands (Nederland)"},"en-US":{"localeDisplayName":"Engels (Verenigde Staten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"nl-NL","userLanguageTag":"nl-NL","portalThemeColor":"#167c7b","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"bloxsup","projectId":12027,"serviceDeskId":5,"name":"Support - BLOX","description":"Heb je vragen of suggesties over je BLOX Software? Of ervaar je technische problemen?\nIs de onderstaande informatie onduidelijk, of kun je niet vinden wat je zoekt? Neem dan contact op met onze supportafdeling via telefoon op 050 89 57 02 of per e-mail op support@blox-software.be.","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"89","name":"Andere vragen","descriptionHtml":"","callToAction":"Andere vragen","introHtml":"Ziet u niet wat u zoekt? Selecteer deze optie en wij zullen u helpen.","icon":11401,"iconUrl":"https://codekick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11401","groups":[14],"key":""},{"id":"54","name":"Een fout/bug rapporteren","descriptionHtml":"","callToAction":"Een fout/bug rapporteren","introHtml":"Vertel ons het probleem waar u last van heeft.","icon":11411,"iconUrl":"https://codekick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11411","groups":[14],"key":""},{"id":"85","name":"Een nieuwe functie of verbetering suggereren","descriptionHtml":"","callToAction":"Een nieuwe functie of verbetering suggereren","introHtml":"Laat ons uw idee weten voor een nieuwe functie.","icon":11446,"iconUrl":"https://codekick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11446","groups":[14],"key":""},{"id":"84","name":"Een vraag stellen","descriptionHtml":"","callToAction":"Een vraag stellen","introHtml":"Probeert u BLOX en heb je hulp nodig? Selecteer dit en we zullen graag uw vragen beantwoorden.","icon":11426,"iconUrl":"https://codekick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11426","groups":[14],"key":""},{"id":"83","name":"Maatwerk","descriptionHtml":"","callToAction":"Maatwerk","introHtml":"Wilt u een aanpassing op maat? Beschrijf uw probleem en we geven een inschatting","icon":11437,"iconUrl":"https://codekick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11437","groups":[14],"key":""},{"id":"86","name":"Technische ondersteuning","descriptionHtml":"","callToAction":"Technische ondersteuning","introHtml":"Heeft u hulp nodig met installeren, configureren, of het oplossen van problemen? Selecteer dit om hulp aan te vragen.","icon":11407,"iconUrl":"https://codekick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11407","groups":[14],"key":""},{"id":"102","name":"Verbetering suggereren","descriptionHtml":"","callToAction":"Verbetering suggereren","introHtml":"Ziet u een punt voor verbetering? Wij horen het graag.","icon":11433,"iconUrl":"https://codekick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11433","groups":[],"key":""},{"id":"88","name":"Vragen over licenties en facturering","descriptionHtml":"","callToAction":"Vragen over licenties en facturering","introHtml":"Kies dit indien u vragen heeft over licenties of facturering.","icon":11419,"iconUrl":"https://codekick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11419","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"Algemeen"}],"orderMapping":{"14":[84,54,85,83,86,89]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"333cd852-ab1b-33f3-992a-652da6150698","appLinkName":"","appLinkUrl":"","spaceKey":"BLOXSUP","spaceName":"Support - BLOX - PUBLIC","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPBLOX","serviceDeskId":5,"kbLinkDomainURLs":["https://codekick.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPBLOX","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Nederlands (Nederland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODU4ZWYyOS00M2UwLTQxODItYTI3Mi0zZDZlNGU4ZjBiOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjAyNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxMDQxNjQsIm5iZiI6MTc1MjEwMjk2NH0.K0gJih1vXLblHhk6H6uy3LqXlxUbTWqB6-TfUa8Z0rQ","targetCollection":"upload-project-12027","endpointUrl":"https://api.media.atlassian.com","clientId":"9858ef29-43e0-4182-a272-3d6e4e8f0b8a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":85,"projectId":12027,"issueType":{"id":"10712","name":"Nieuw kenmerk"},"form":{"name":"Een nieuwe functie of verbetering suggereren","descriptionHtml":"","callToAction":"Een nieuwe functie of verbetering suggereren","intro":"Laat ons uw idee weten voor een nieuwe functie.","instructions":"","icon":11446,"iconUrl":"https://codekick.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11446","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-mailbevestiging sturen naar","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Blocker","selected":false,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10242","label":"Aankoop","selected":false,"children":[]},{"value":"10191","label":"Algemeen - (PowerBI) Rapportage","selected":false,"children":[]},{"value":"10129","label":"Algemeen - Andere","selected":false,"children":[]},{"value":"10158","label":"Algemeen - Dashboard & Widgets","selected":false,"children":[]},{"value":"10164","label":"Algemeen - E-mail Templates","selected":false,"children":[]},{"value":"10163","label":"Algemeen - Export templates & bookmarks","selected":false,"children":[]},{"value":"10213","label":"Algemeen - Exporteren Documenten","selected":false,"children":[]},{"value":"10212","label":"Algemeen - Geavanceerd Zoeken","selected":false,"children":[]},{"value":"10190","label":"Algemeen - Gebruikersbeheer","selected":false,"children":[]},{"value":"10199","label":"Algemeen - Instellingen","selected":false,"children":[]},{"value":"10159","label":"Algemeen - Notificaties","selected":false,"children":[]},{"value":"10162","label":"Algemeen - Opvolgingen","selected":false,"children":[]},{"value":"10183","label":"Algemeen - Publieke API","selected":false,"children":[]},{"value":"10216","label":"Algemeen - Sjablonen","selected":false,"children":[]},{"value":"10214","label":"Algemeen - Snelheid","selected":false,"children":[]},{"value":"10195","label":"Artikels - Algemeen","selected":false,"children":[]},{"value":"10145","label":"Artikels - Catalogus","selected":false,"children":[]},{"value":"10215","label":"Artikels - Export","selected":false,"children":[]},{"value":"10197","label":"Artikels - Import","selected":false,"children":[]},{"value":"10194","label":"Artikels - Leveranciers(koppeling)","selected":false,"children":[]},{"value":"10198","label":"Artikels - Postgroepen","selected":false,"children":[]},{"value":"10188","label":"Artikels - Prijsprofielen","selected":false,"children":[]},{"value":"10143","label":"Artikels - Rekenblad","selected":false,"children":[]},{"value":"10131","label":"Bonnen - Algemeen","selected":false,"children":[]},{"value":"10211","label":"Bonnen - Benodigd & Verbruikt Materiaal","selected":false,"children":[]},{"value":"10210","label":"Bonnen - Templates","selected":false,"children":[]},{"value":"10192","label":"Communicatie - Algemeen","selected":false,"children":[]},{"value":"10150","label":"Communicatie - IPEX","selected":false,"children":[]},{"value":"10149","label":"Communicatie - Mailsynchronisatie","selected":false,"children":[]},{"value":"10148","label":"Communicatie - VoiP","selected":false,"children":[]},{"value":"10193","label":"Contracten - Algemeen","selected":false,"children":[]},{"value":"10204","label":"Documentenbeheer - Algemeen","selected":false,"children":[]},{"value":"10147","label":"Documentenbeheer - Synchronisatie (O365)","selected":false,"children":[]},{"value":"10136","label":"Facturen & Creditnota's - Algemeen","selected":false,"children":[]},{"value":"10186","label":"Facturen & Creditnota's - CODA","selected":false,"children":[]},{"value":"10187","label":"Facturen & Creditnota's - Commissie","selected":false,"children":[]},{"value":"10203","label":"Facturen & Creditnota's - UBL Synchronisatie","selected":false,"children":[]},{"value":"10132","label":"Installaties - Algemeen","selected":false,"children":[]},{"value":"10144","label":"Materiaal aanvraag","selected":false,"children":[]},{"value":"10202","label":"Mobiele Applicatie - Algemeen","selected":false,"children":[]},{"value":"10141","label":"Mobiele Applicatie - Android","selected":false,"children":[]},{"value":"10142","label":"Mobiele Applicatie - IOS","selected":false,"children":[]},{"value":"10135","label":"Offertes - Algemeen","selected":false,"children":[]},{"value":"10134","label":"Planner - Agenda","selected":false,"children":[]},{"value":"10185","label":"Planner - Algemeen","selected":false,"children":[]},{"value":"10184","label":"Planner - Tijdsregistraties","selected":false,"children":[]},{"value":"10205","label":"Planner - Verlofplanner","selected":false,"children":[]},{"value":"10130","label":"Projecten - Algemeen","selected":false,"children":[]},{"value":"10161","label":"Projecten - Nacalculatie","selected":false,"children":[]},{"value":"10146","label":"Projecten - Vorderstaten","selected":false,"children":[]},{"value":"10133","label":"Relaties - Algemeen","selected":false,"children":[]},{"value":"10207","label":"Relaties - Export","selected":false,"children":[]},{"value":"10206","label":"Relaties - Import","selected":false,"children":[]},{"value":"10208","label":"Stock - Algemeen","selected":false,"children":[]},{"value":"10137","label":"Stock - Bestelbonnen","selected":false,"children":[]},{"value":"10209","label":"Stock - Materiaalaanvraag","selected":false,"children":[]},{"value":"10217","label":"Stock - Offline Picking List","selected":false,"children":[]},{"value":"10138","label":"Stock - Stocktransacties","selected":false,"children":[]},{"value":"10189","label":"Vrijevelden - Algemeen","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/85","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/85","calendarParams":{"firstDay":1,"date":"2025-07-09T18:16:04-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"333cd852-ab1b-33f3-992a-652da6150698","appLinkName":"","appLinkUrl":"","spaceKey":"BLOXSUP","spaceName":"Support - BLOX - PUBLIC","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPBLOX","serviceDeskId":5,"kbLinkDomainURLs":["https://codekick.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODU4ZWYyOS00M2UwLTQxODItYTI3Mi0zZDZlNGU4ZjBiOGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjAyNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIxMDQxNjQsIm5iZiI6MTc1MjEwMjk2NH0.K0gJih1vXLblHhk6H6uy3LqXlxUbTWqB6-TfUa8Z0rQ","targetCollection":"upload-project-12027","endpointUrl":"https://api.media.atlassian.com","clientId":"9858ef29-43e0-4182-a272-3d6e4e8f0b8a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=codekick","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7b3f50bd1883629eed526a1430545c4b7ed1c4d5_lout","baseUrl":"https://codekick.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://codekick.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"20971520","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["januari","februari","maart","april","mei","juni","juli","augustus","september","oktober","november","december"],"monthsShort":["jan","feb","mrt","apr","mei","jun","jul","aug","sep","okt","nov","dec"],"weekdaysShort":["zo","ma","di","wo","do","vr","za"],"weekdays":["zondag","maandag","dinsdag","woensdag","donderdag","vrijdag","zaterdag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9858ef29-43e0-4182-a272-3d6e4e8f0b8a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"605f26f34cfd4e01938e9d5e2e4087ca","siteDefaultLanguageTag":"nl-NL","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}